Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 2–4 business days. Processing times may be extended during collection launches or periods of high order volume.
Processing time is separate from shipping transit time.
DOMESTIC SHIPPING
Marble Fangs offers complimentary standard U.S. shipping.
Expedited shipping is available for $15 where offered at checkout. Selecting expedited shipping does not bypass or shorten order processing time.
Delivery dates are not guaranteed.
TRACKING
Once an order has shipped, tracking information will be sent to the email address provided at checkout.
Carrier tracking information may take time to update after shipment.
DELAYS
Shipping and delivery estimates may be affected by carrier delays, weather, service disruptions, or other circumstances outside the control of Marble Fangs.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping information, contact orders@marblefangs.com immediately. Address changes cannot be guaranteed once fulfillment has begun or an order has shipped.
DELIVERED BUT MISSING PACKAGES
If tracking indicates that your package has been delivered but you cannot locate it, verify the shipping address on your order and check the delivery area, mailroom, household members, and neighbors where appropriate.
Please allow a short period of time for carrier tracking or delivery discrepancies to resolve and contact the shipping carrier when appropriate.
If the package still cannot be located, contact orders@marblefangs.com for assistance.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, contact orders@marblefangs.com within 7 days of delivery and include your order number, a description of the issue, and clear photographs.
INTERNATIONAL SHIPPING
International shipping is not currently available.
CONTACT
For shipping or order-related questions, contact:
orders@marblefangs.com