Shipping
Policy
We are committed to delivering every order safely and efficiently. Please review the information below regarding processing times, shipping, and delivery.
Order Processing
Orders are typically processed within 2–4 business days. Processing times may be extended during collection launches or periods of high order volume.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. Please note that processing times are separate from shipping transit times
Shipping Rates
Complimentary standard U.S. shipping is included with all orders. Expedited shipping is available for $15 at checkout.
Expedited shipping applies to transit time only and does not bypass the standard 2–4 business day processing period.
Domestic Shipping
Marble Fangs currently ships within the United States. Delivery times vary depending on destination, carrier service, and other factors outside our control. Estimated delivery information will be provided at checkout when available.
International Shipping
International shipping is not currently available. We may expand shipping availability in the future. Any updates will be announced through official Marble Fangs channels.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear within the carrier's system.
Delays
While we aim to meet all estimated delivery timelines, Marble Fangs is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact orders@marblefangs.com as soon as possible. Address changes may be accommodated before fulfillment begins but cannot be guaranteed once an order has entered fulfillment.
Marble Fangs is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping costs resulting from address corrections or reshipment may apply.
Lost or Damaged Packages
If tracking shows your package as delivered but you cannot locate it, verify the shipping address, check the delivery area, mailroom, household members, and neighbors, and allow a short period for delayed carrier scans. If the package remains missing, contact the carrier and then email orders@marblefangs.com for assistance.
If your order arrives damaged, please contact orders@marblefangs.com within 7 days of delivery and include photographs of the package and affected merchandise.
Contact
For shipping-related questions, please contact: orders@marblefangs.com